OMAK’s Enterprise Call Centre is a brand new feature that integrates all your call centers into one central location, allowing you to monitor, share and manage all customer data. The Enterprise Call Centre’s power comes from its ability to automatically integrate all outlets with customer data into one shared system. This will drastically improve calls to transactions ratio, centralize management and allow for highly targeted customer service.
OMAK’s Enterprise call centre shares all customer data with all outlets in real-time, allowing your staff to respond to a constantly changing customer base.
OMAK Enterprise call centre allows you to monitor customer loyalty information and manage programs on a highly customizable and personable basis.
Our solution allows for multiple customers to be allocated to one phone number, while still preserving individual customer data and preferences.